Simply connect to our customer service department's e-mail at Customerservice@paulayoung.com. If you have any questions about your order, please be sure to include the following information: first and last name, your customer number, your order number, and a telephone number where you can be reached. Remember, the more information you provide in your e-mail, the faster we can help you.
Please note, due to the increasing threat of system contamination from computer viruses spread by attachments, we are unable to accept messages containing attachments.We appreciate your understanding in this matter.
Our representatives are ready to take your order 24 hours a day, 7 days a week; just call us toll-free 1-800-364-9060 . Please have the name of the Item, Item Number, Color, Size and Quantity ready. If you have a customer number or catalog code, it's also helpful to have that on hand.
For customer service inquiries, please call us toll-free 1-800-364-9060 Monday - Friday 7:00am-10pm or Saturday 9:00am - 6:00pm Eastern Time.
Simply sign in to PaulaYoung.com. It's quick, easy and safe - our web site is secure and no one else will be able to access your confidential information. After you place your on-line order, we will send order confirmation to your e-mail address so that you know we have received your order. If you are shopping from a current catalog and there is a difference between the price of an item offered in the catalog and on the web site, your credit card will be charged the lower price. Just enter the catalog code in the space provided for catalog code when you check out, to ensure you are charged the correct price. Your catalog code can be found in the blue box on the back of your catalog.
Fax the order form from our catalog to 1-508-238-1965. Fax ordering is available 24 hours a day, 7 days a week. This ordering option is for credit card orders only. Please be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, credit card number and expiration date, item name, item number, color, size and quantity.
If you would rather pay by check or money order, and you have a catalog of ours, please complete the order form in the catalog, and you may send your Personal Check, Money Order or Credit Card information to: Paula Young®, P.O. Box 483, Brockton, MA 02303 . (Please, never send cash through the mail.) Be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, item name, item number, color, size, and quantities and credit card number and expiration date if ordering by credit card. Sorry, we cannot accept C.O.D. orders.