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PAULA YOUNG EXCHANGES & RETURNS
Your satisfaction is our first priority. If, for any reason, you are not satisfied with your purchase, you may exchange or return unworn, unaltered items with tags attached (including un-opened wet products) as per guidelines below. If you choose to use the convenient easy-return label included in your package, $9.95 plus $1.00 per item will be deducted from your exchange or return. (U.S. orders only). WIGSHOP® styles are for exchange ONLY.
If you have any questions about completing your exchange or return, please feel free to contact Customer Service toll free at 1-800-472-4017. Agents are available 7am - 2am EST. You may also contact Customer Service anytime by email at
customerservice@paulayoung.com
.
Paula Young Exchanges
Wigs may be exchanged
within 60 days*
and are shipped back to you free of charge, excluding rush service charges. All $29.99 wigs are for exchange only.
Paula Young Returns
Wigs returned
within 30 days*
will receive a refund, minus shipping and processing fees. Wigs returned
within 31-60 days*
will receive a refund, minus a $19 restocking fee (per item) and shipping and processing fees.
Restrictions
All returns will be inspected. Those not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for a refund or exchange.
Discount/Special Offer items will have refunds adjusted accordingly. Wig accessories, such as wig liners, foam heads, and color rings, cannot be exchanged or returned.
ALL clearance items
and
wigs priced $29.99 and under
may be returned for an exchange or merchandise credit only
within 60 days*
(with hangtags attached).
Clearance items
returned
within 31-60 days*
will also incur a $19 restocking fee (per item). Merchandise credits are redeemable by phone only at 1-800-472-4017.
Items returned after the specified time frames WILL NOT be processed for an exchange or refund.
Please Note:
Customers who don't accept delivery of their order will incur a $19 restocking fee. Exchanges and refunds are normally processed within 3 business days of receipt. Check refunds may take up to 21 business days to process. Qualified refunds will be credited back to the original form of payment. Merchandise credits are redeemable by phone only at 1-800-472-4017. Please keep all shipping receipts and tracking information.
*All time periods are calculated from original ship date.
ITEMS LABELED AS "Select Brand"
Select Brand Exchanges & Returns
Select Brand wigs may be exchanged or returned
within 21 days*
and will be shipped back to you free of charge, excluding rush service charges.
Wigs exchanged within the time frame outlined above will be shipped back to you free of charge, excluding rush service charges. All exchanges must be accompanied by an Exchange Authorization Number. Failure to supply the Exchange Authorization Number will incur a 20% restocking fee.
To complete an exchange:
1. Fill out the online
Exchange Authorization Form
. If the exchange request is accepted, you will be contacted via email with an Exchange Authorization Number.
2. Write the provided Exchange Authorization Number on the OUTSIDE of your package and on the Merchandise Exchange/Return Form.
3. Ship your exchange back to us.
Restrictions
All exchanges and returns will be inspected. Those items not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for an exchange or refund.
ALL clearance wigs
may be returned
within 21 days*
for exchange or merchandise credit ONLY.
Clearance wigs
returned
after 21 days*
will also incur a 20% restocking fee per item. Merchandise credits are redeemable by phone only at 1-800-472-4017.
Items shipped to Canada and internationally are FINAL SALE and CANNOT be exchanged or returned.
Any returned items originally shipped to Canada or internationally WILL NOT be processed for an exchange or refund.
Items returned after the specified time frames WILL NOT be processed for an exchange or refund. Discount/Special Offer items will have refunds adjusted accordingly
Please Note
Customers who don't accept delivery of their order will incur $19 restocking fee. Select Brand exchanges and refunds are normally processed within 5 business days of receipt. Check refunds may take up to 21 days to process. Qualified refunds will be credited back to the original form of payment. Merchandise credits are redeemable by phone only at 1-800-472-4017. Please keep all shipping receipts and tracking information.
*All time periods are calculated from original ship date.
Wigs
Style
Style
All Wigs
Bob Wigs
Layered Wigs
Pixie Wigs
Classic Wigs
Trendy Wigs
Voluminous Wigs
Type
Type
Straight Wigs
Wavy Wigs
Curly Wigs
Color
Color
Blonde Wigs
Brunette Wigs
Red Wigs
Gray Wigs
Highlighted Wigs
Exclusive Color Wigs
Rooted Color Wigs
Length
Length
Short Wigs
Mid-Length Wigs
Long Wigs
Fiber
Fiber
Heat Friendly Wigs
Human Hair Wigs
Kanekalon®/Synthetic Wigs
WhisperLite® Wigs
VersaFiber® Wigs
Wigs by Size
Wigs by Size
Mini Petite Wigs
Petite Wigs
Average Wigs
Large Wigs
Construction
Construction
Open Cap Wigs
COOLCAP® Wigs
100% Hand-Tied Wigs
Lace Front Wigs
Monofilament Wigs
Sale
Sale
Sale Wigs
$39.99 Wigs
$49.99 Wigs
Wig Accessories
Wiglets
Coverage
Coverage
All Wiglets
Front
Front & Top
Top & Crown
Top & Partial Back
Fiber
Fiber
Human Hair
Kanekalon®/Synthetic
WhisperLite®
Hair Pieces
Style
Style
All Hair Pieces
Ponies & Wraps
Extensions
Hair Pieces & Clip-Ons
Toppers
Turban Hair System
Headband Hair System
Volumizers
Braided Styles
Fiber
Fiber
Human Hair
Kanekalon®/Synthetic
WhisperLite®
Brands
Our Brands
Our Brands
COOLCAP® Wigs
Couture Collection Wigs
Headband Hair System
Heart of Gold Wigs
Jaclyn Smith Wigs
Paula Young® Wigs
Rooted Euro Collection Wigs
Turban Hair System
Brands
Brands
Amore™ Wigs
BelleTress® Wigs
Celebrity Brands
Estetica Designs Wigs
Classique Collection by Estetica
Hair Dynasty Collection by Estetica
High Society Collection by Estetica
Naturalle Collection by Estetica
All Estetica Designs
Luxuria Collection by Estetica
Gabor® Wigs
All Gabor
Essentials Collection by Gabor®
Luxury Collection by Gabor®
Next Collection by Gabor®
Hairdo® Wigs
Jon Renau® Wigs
Noriko® Wigs
Raquel Welch® Wigs
René of Paris® Wigs
The Alexander Couture Collection
The Hi-Fashion Collection
The Muse Collection
The Orchid Collection
TressAllure® Wigs
WIGSHOP® Wigs
Wig Guide
Wig Guide
Find Your Size
Find Your Color
Face Shape Guide
New
New
New Wigs
New Hair Pieces
Exclusive Sneak Peek
New Wig Accessories
Sale
Sale Hair
Sale Hair
All Hair Sale
Sale Wigs
Paula's Picks
Sale Hair Pieces
Sale Wig Accessories
Salon Looks
Clearance
Clearance
All Clearance
Clearance Wigs
Clearance Hair Pieces
29.99 Wigs