EXCHANGES & RETURNS All returns and exchanges must have tags still attached and be unworn and unaltered.
Exchanges: Items may be returned for exchange within 60 days of the original ship date. Exchange orders are shipped free of charge (excluding the cost of rush service).
SmartLabel - Easy, Hassle-free Returns or Exchanges Pay nothing up front. Use the prepaid label enclosed with your order and a return shipping fee of $7.95 will automatically be billed to your credit card or deducted from your refund check.
Returns: Items returned for refund after 30 days will be subject to a $19 restock fee (per item). No returns after 60 days from the original ship date.
All Clearance and Buy 1, Get 1 free items are for exchange only, no refunds. Items may be returned for exchange within 60 days of the original ship date and shipped free of charge (excluding the cost of rush service).
FINAL SALE items (including shampoo, conditioner, hairspray and color rings) are non-returnable.
Donations to Charity: If items are sent to us after the return period has expired or is a FINAL SALE item, they will be donated to Charity on your behalf.
NOTE: Refunds will be adjusted accordingly on any returned items that were purchased as part of a discount or special offer. Exchanges and refunds are normally processed within 3 business days of receipt. Check refunds may take up to 21 days to process.