RETURN & EXCHANGE POLICY Your satisfaction is our first priority. If, for any reason, you are not satisfied with your purchase, you may return or exchange unworn, unaltered items with tags attached, as per guidelines below to:

Paula Young Return/Exchanges Dept.
PO Box 483
Brockton, MA 02303-0483

If you choose to use the convenient return SmartLabel® (U.S. Orders Only) included with your order, $7.99 will be deducted from your return or exchange.


RETURNS & EXCHANGES RETURNS: Within 30 days*, wigs may be returned for refund, excluding shipping and processing fees. Within 31-60* days, wigs may be returned for refund, minus $19 restock fee (per item) and shipping and processing fees. EXCHANGES: Within 60 days*, wigs may be exchanged and are shipped free of charge, excluding rush service charges.


RESTRICTIONS All returns will be inspected. Those not in pristine condition will be discarded with no refund or exchange applied. Pristine items received after time period guidelines and returned Final Sale items will be DONATED TO CHARITY on your behalf, with no refund or exchange applied. Discount/Special Offer items will have refunds adjusted accordingly. Clearance and Final Sale items cannot be returned or exchanged, including wig accessories such as wig liners, foam heads and color rings. Buy 1 Get 1 Free items are for exchange only.


CANADIAN CUSTOMERS:  Please address returns and exchanges to:

Paula Young Return/Exchanges Dept.
Gateway CR
4567 Dixie Road
Mississauga, ON  M0R 7V0


PLEASE NOTE: Exchanges and refunds are normally processed within 3 business days of receipt. Check refunds may take up to 21 days to process.

*All time periods are calculated from original ship date.