OUR GUARANTEE
We want you to love your new wig or hair piece, so if you are not completely satisfied with your purchase, you may return it for a refund or an exchange. Please note, though, that restrictions apply and that Clearance and Final Sale items may not be returned or exchanged. For full details, see our Returns & Exchanges page.

Paula Young Returns & Exchanges 

ReturnsWithin 30 days of original ship date, pristine items may be returned for a refund, minus shipping and processing fees. Within 31-60 days of original ship date, pristine items may be returned for a refund, minus a $19 restocking fee (per item) and shipping and processing fees.

ExchangesWithin 60 days of original ship date, pristine items may be exchanged and are shipped free of charge, excluding rush service charges.

"Drop Ship" Returns & Exchanges

ReturnsWithin 21 days of original ship date, pristine items may be returned for a refund, excluding shipping and processing fees.

ExchangesWithin 21 days of original ship date, pristine items may be exchanged and are shipped for free.