OUR GUARANTEE
We want you to love your new wig or hair piece, so if you are not completely satisfied with your purchase, you may return it for a refund or an exchange. Please note, though, that restrictions apply and that Clearance and Final Sale items may not be returned or exchanged. For full details, see our Returns & Exchanges page.

Paula Young Returns & Exchanges 

Returns: Within 30 days of original ship date, pristine items may be returned for a refund, minus shipping and processing fees. Within 31-60 days of original ship date, pristine items may be returned for a refund, minus a $19 restocking fee (per item) and shipping and processing fees.

Exchanges: Within 60 days of original ship date, pristine items may be exchanged and are shipped free of charge, excluding rush service charges.

"Select Brand" Returns & Exchanges

Returns: Within 21 days of original ship date, pristine items may be returned for a refund, excluding shipping and processing fees.

Exchanges: Within 21 days of original ship date, pristine items may be exchanged and are shipped for free.