"Drop Ship" items ship directly from a third-party manufacturer, not from our warehouse. If, for any reason, you are not satisfied with your Drop Ship purchase, you may exchange or return unworn, unaltered items with tags attached, as per the guidelines below.

ITEMS LABELED AS "DROP SHIP"


Exchanges:
Within 21 days*, items may be exchanged and are shipped for free. To receive a FREE one-time exchange:

  1. Fill out the Exchange Authorization Form on our website. If the exchange request is accepted, you will be contacted via email with an Exchange Authorization Number.
  2. Write the provided Exchange Authorization Number on the OUTSIDE of your package and on the Exchange/Return Form.
  3. Put your completed Exchange/Return Form and the item you are returning into your package.
  4. Affix the provided Return Address Label to the OUTSIDE of your package. OR refer to the return address on your packing slip and write that address on the OUTSIDE of your package.

Failure to supply the Exchange Authorization Number will incur a 20% restocking fee. SmartLabel® fee of $7.99 will be deducted, if applicable.

Returns:
Within 21 days*, items may be returned for a refund, excluding shipping and processing fees. To make a return:

  1. Fill out the Exchange/Return Form that is on the back of the packing slip that came with your original package.
  2. Put your completed Exchange/Return Form and the item you are returning into your package.
  3. Affix the provided Return Address Label to the OUTSIDE of your package. OR refer to the return address on your packing slip and write that address on the OUTSIDE of your package.


All returns (including refused packages) will incur a 20% restocking fee. SmartLabel® fee of $7.99 will be deducted, if applicable.

Restrictions:
  • All exchanges and returns will be inspected. Those items not in pristine condition will be discarded with no exchange or refund applied.
  • All original packaging must accompany your exchange or return (including hair net, hangtags, tissue paper, and inserts).
  • Pristine items received after time period guidelines will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.
  • Clearance and Final Sale items CANNOT be returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.
  • Items shipped to Canada and internationally are Final Sale and CANNOT be exchanged or returned. Any returned items originally shipped to Canada or internationally will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.
  • Wig accessories (such as wig liners, foam heads, and color rings) are Final Sale and CANNOT be exchanged or returned.
  • Discount/Special Offer items will have refunds adjusted accordingly.
  • Buy 1 Get 1 Free (BOGO) items are for exchange only.

Please Note:
  • Exchanges and refunds are normally processed within 5 business days of receipt. Check refunds may take up to 21 days to process.
  • Some Ellen Wille wigs ship directly from Europe, so please allow 7-12 business days for delivery.


  • *All time periods are calculated from original ship date.